Squad Chat Interface

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Overview

Squad Chat is your AI-powered strategy assistant that helps you explore, create, and refine your product strategy through natural conversation. Whether you’re discovering opportunities, crafting solutions, or planning your roadmap, Chat understands your context and provides intelligent suggestions.
Chat has full context of your workspace including your mission, goals, opportunities, solutions, and tasks. Every suggestion is tailored to your specific product strategy.

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Getting started

Access Squad Chat by clicking the purple sidebar from anywhere in Squad.

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Using chat for discovery

Uncover opportunities and analyze user feedback to identify what to build next.
  • “What is the most impactful opportunity?”
    Analyzes all opportunities by potential impact on your goals
  • “What is the most impactful piece of feedback?”
    Surfaces critical user feedback from connected data sources
  • “What is the most actionable piece of feedback?”
    Identifies feedback you can act on immediately
  • “What opportunities require the least amount of effort?”
    Finds quick wins that can deliver value fast
  • “What feedback is most relevant to my goals?”
    Filters feedback that directly impacts your current objectives

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Using chat for strategy

Get AI-powered guidance on improving your product strategy and achieving your goals.
  • “How can I improve my strategy?”
    Reviews your current OST and suggests optimizations
  • “How can I improve my mission statement?”
    Refines your mission to be clearer and more impactful
  • “How can I best achieve my goals?”
    Recommends specific solutions and prioritization
  • “What goals would you recommend?”
    Suggests measurable goals based on your mission and market
  • “What are the risks with this strategy?”
    Identifies potential pitfalls and mitigation strategies

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Using chat for roadmapping

Plan and optimize your product roadmap with intelligent prioritization.
  • “What should I solve next?”
    Recommends the highest-impact opportunity to tackle
  • “What are the quick wins?”
    Identifies low-effort, high-impact solutions
  • “What are the risks with this roadmap?”
    Analyzes dependencies and resource constraints
  • “How can I share my roadmap?”
    Generates shareable views and export options

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More advanced features

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Context-aware responses

Squad Chat understands your entire product context:
1

Workspace knowledge

Chat knows your mission, goals, and current strategy
2

Historical data

References past decisions and their outcomes
3

External data

Incorporates feedback from connected tools (analytics, support tickets, etc.)
4

Team context

Understands team capacity and ongoing work

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Managing knowledge

Control what information Squad uses to answer your questions:
Squad Knowledge
Toggle “Manage Knowledge” to:
  • Add business context such as a pitch deck or website
  • Include/exclude specific data sources
  • Prioritize certain types of feedback
  • Add custom context or constraints

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Creating from chat

Squad Chat can create strategy elements directly from conversation: 
User: "Users are complaining about not being able to track their delivery in real-time"

Squad: I'll create an opportunity for this. Here's what I found:
- 127 support tickets mention delivery tracking
- Average CSAT drops 20 points when tracking fails
- Competitors offer live GPS tracking

Created: "Real-time delivery tracking" opportunity under your 
"Reduce delivery anxiety" goal.

[Create Opportunity] [View Details]

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Best practices

Be specific

Instead of “improve the app”, ask “what’s causing checkout abandonment?”

Use context

Reference your goals and opportunities for more relevant suggestions

Iterate quickly

Use follow-up questions to refine Squad’s recommendations

Think outcomes

Frame questions around metrics and user value, not just features

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Example conversations

User: What's our biggest opportunity based on user feedback?

Squad: Based on analyzing 2,847 pieces of feedback from the last 30 days, 
the biggest opportunity is "Faster checkout process":

- 34% of feedback mentions checkout friction
- Average abandonment rate: 67% at payment step  
- Users report 6 clicks needed to complete order
- Estimated revenue impact: $2.3M annually if fixed

This aligns with your goal to "increase order completion by 15%".

User: What specifically about checkout is problematic?

Squad: Breaking down the checkout feedback:

1. **Payment method selection** (45% of complaints)
   - No saved payment options
   - Apple Pay not available
   - Must re-enter card each time

2. **Promo code issues** (28% of complaints)
   - Codes don't auto-apply
   - Can't stack restaurant + platform promos
   - Expired codes still shown

3. **Address confusion** (27% of complaints)
   - Delivery address resets
   - Can't save multiple addresses
   - GPS location not used

Would you like me to create opportunities for each of these?

User: How can I improve my strategy for faster delivery?

Squad: Your current strategy has good bones, but here's how to strengthen it:

1. **Add intermediate milestones**
   Current: "Reduce delivery time by 13 minutes"
   Better: Week 2: -3 min, Week 4: -7 min, Week 8: -13 min

2. **Address the root causes**
   Your data shows 60% of delays happen at restaurant prep.
   Consider adding "Restaurant readiness" as a key opportunity.

3. **Leverage quick wins**
   - Driver routing optimization: -3 min (1 week effort)
   - Prep time predictions: -2 min (2 week effort)
   These build momentum before tackling bigger changes.

4. **Set up feedback loops**
   Add "delivery time per zone" tracking to catch issues early
   and iterate on solutions.

Want me to update your strategy with these improvements?

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Tips and tricks

Power user shortcuts:
  • Press / in chat to see all available commands
  • Type @ to reference specific goals or opportunities
Chat suggestions are based on your available data. Connect more tools in Workspace → Integrations for better insights.

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Other features

Insights

Dive deeper into analytics and user feedback

Strategy Map

Visualize your complete Opportunity-Solution Tree

Roadmap

Turn chat suggestions into your product roadmap