Category: Insight Sources & Workflow Tools

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Overview

The Squad Slack integration turns any Slack message or thread into actionable product insights. Capture feedback, create opportunities, and get strategy updates—all without leaving Slack.

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Benefits

Never miss valuable feedback: Squad automatically detects and categorizes product feedback from Slack conversations, ensuring great ideas don’t get lost in threads. Workflow integration: Create opportunities, check roadmap status, and get updates about your strategy directly in Slack. Team-wide visibility: Keep everyone aligned with automated updates about strategy changes, new opportunities, and shipped solutions.

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Setup guide

1

Install Squad Slackbot

  1. Go to Workspace dropdown → Integrations in Squad
slackbot-guide.png
  1. Find Slack and click Connect
  2. Click Add to Slack and select your Slack workspace
  3. Authorize Squad to access your workspace
2

Configure Slackbot

Once installed use the /config command in a Slack channel, and copy paste the your Squad workspace URL listed in the intergations dialog.
slackbot-guide-config.png
3

Start using the Slackbot with commands

Squad automatically enables these slash commands:
  • /send-feedback - Capture feedback with context
  • /config - Update to a new Squad workspace
Use Squad to monitor specific channels, for example:
  • #product-feedback
  • #customer-insights
  • #bug-reports
4

Mark integration as Connected

Once you’re up and running, mark Slack as connected.

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Command examples

/send-feedback The checkout process is too complicated for mobile users
Creates an insight linked to the current channel context.

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Common use cases

  1. Sales feedback loop: Sales team shares customer quotes in #sales-wins, Squad automatically extracts product insights
  2. Support triage: Support team tags urgent issues with 📝, creating opportunities with customer context
  3. Sprint updates: Engineering posts progress in #sprint-updates, Squad updates solution status automatically
Pro tip: Create a dedicated #squad-insights channel where the bot posts weekly summaries of captured feedback and trending themes.

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Troubleshooting

Bot not responding
  • Check if bot is active in Slack workspace settings
  • Verify Squad has permission to read messages
Command not working
  • Make sure the /config URL matches what is displayed in Squad integrations guide
  • Reinstall the Slack app to refresh commands