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Customers say things on sales calls they never put in a ticket. Connecting Gong lets an agent run as soon as a call is recorded, pull the transcript, and turn it into signals with the call attached as evidence.
Gong integration settings

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Connect

Gong takes two steps, and the first one on its own does nothing.

Authorise

Click Connect on the Gong card and approve Squad in Gong. Squad asks for read access to calls and transcripts.

Create the webhook rule

The connection now sits at Setup required in amber, with a Finish setup button on the card. The detail page has a webhook URL to copy. In Gong, create a webhook automation rule that fires to that URL with a Signed-JWT header. Gong shows a public key when you save the rule. Paste it into Verification public key in Squad and save.The status flips to Connected once the key is stored. Squad verifies every inbound webhook against that key, so until it’s there Gong’s deliveries are rejected.
While Gong is in Setup required, its trigger still appears in the agent builder, but no calls reach it. Finish the key step before you rely on a Gong flow.

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Triggers

One trigger, Call recorded. It fires for every call your Gong rule matches, so the rule in Gong is where you decide which calls count (a team, a deal stage, a call type). There’s no per-call filter inside Squad.
Two kinds of delivery never produce a run. Test payloads from Gong’s rule editor are acknowledged and ignored. Private calls are skipped, whether Gong marks the payload private or the call’s own metadata does.

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Tools

This is the step that turns a call into signals. It comes with the Gong trigger, so an agent triggered on a recorded call always has it. Pass a call ID to capture a different call. Repeat captures of the same call ID are deduped, and a call with an empty transcript is skipped rather than stored.

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A worked example

Build an agent triggered on Call recorded. Its first move is Capture call transcript, which stages the call and kicks off extraction. The customer’s actual words become signals linked back to that call. Give the agent a prompt that summarises what the customer asked for and what blocked the deal. Turn on write tools for Linear or Jira if you want it to open a ticket when the call surfaces something concrete.

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Limits

Your Gong rule sets the scope of what Squad sees. Private calls never come through. Disconnecting in Squad doesn’t turn off the rule in Gong, so disable it in the Gong admin as well. Replacing the verification key means re-copying it from Gong. Use Replace key on the detail page.